Change or cancel an order
We’re sorry but it’s not possible to make changes to your order once you’ve placed it.
If you’d like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services by email us here. Please be ready to quote your order number and order date.
If your order has already been despatched or delivered, then you’ll need to follow our Returns Procedure in the event of any unwanted products.
We want you to be completely satisfied with your order and we would hope to resolve any problems you may have.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 working days of receipt. We will issue a full refund,excluding delivery charges on receipt. If you would prefer to exchange please enclose a note explaining what you require.
Before returning any item please contact us for authorisation to do so and complete the returns form which you will be sent.
You must send us an email requesting for a Returns Authorization Code.
Contact firstname.lastname@example.org for this. You must clearly state why you wish to return the item and whether you would like an exchange. Please state your Name, Order Number and Reason for Return.
Please note that we reserve the right to refuse any return which does not include a returns form.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order please email us at the address above.
Once you receive your Returns Authorization Code, please write this on the returns form with your order and also on the front of your package. We regret packages without a Returns Code will not be accepted and thus returned.
We will process your return within 2 days of receiving your parcel. Please allow 14 working days for refund to show on your bank statement. Delivery charges are non-refundable.
We recommend returns are sent by recorded delivery service. We do not accept liability for any returned goods damaged or lost in the post. Please be sure to obtain a proof of posting for your parcel as you will need this in the event of a delay or lost.
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Items returned outside the above time frames are only accepted at our discretion.
Packing the Item
Wrap the item securely and include the invoice along with your completed returns form, usually the packaging in which the item was sent can be used for its return.
1. Customers have the right to return their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as beautybybe does not refund postal charges.
2. All returned products will be refunded or exchanged, provided they have not been used or damaged. Postage costs will only be refunded if goods were received in error.
3. Any returned items must be received within 28 days of purchase to qualify for a refund or replacement. Any faulty goods returned after this time may only receive a part refund dependant on the amount of product used. Any goods returned more than 6 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
4. Any items damaged during return due to insufficient packaging may only receive a part refund at beautybybe’s discretion.
5. In the rare event of a customer receiving an incorrect item, beautybybe will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, beautybybe will recharge the customer, send the correct item and on receipt of the returned item, refund the customer for the cost of their second order and for their return postage.
6. Orders returned by the Post Office as not picked up, will be refunded the cost of the products only. Customers will be notified and the order will be cancelled. The customer will have to re-order should they require the item.
7. Sale, clearance or end of line items cannot be returned or exchanged for any reason other than fault with the product as the item has been reduced in price to clear.
All Returns should be posted to the following address;
Beautybybe Online Store,
60 Market St,